These FAQs provide practical guidance for tutors working with Hampstead & Frognal Tutors’ clients. They should be read alongside the Tutor Terms of Business. In the event of any inconsistency, the Tutor Terms of Business prevail.
Once a tutoring position is confirmed, you enter into a direct tutoring contract with the Client.
Hampstead & Frognal Tutors acts as an agent, introducing you to the Client and administering the tutoring arrangement, including lesson logging, invoicing, and fee collection via the Company’s platform.
The Company is not responsible for lesson content or teaching methods.
All lessons for Clients introduced by the Company must be:
● logged on TutorCruncher
● invoiced only through the Company’s platform
● recorded as soon as reasonably practicable after the lesson, and in all cases within 24 hours
Tutors must not:
● invoice Clients directly
● accept payment outside the platform
● create alternative invoicing arrangements
unless expressly authorised in writing by the Company.
Late or inaccurate lesson logs may result in delayed payment.
● Payment terms are two (2) working days from the invoice date
● Payments are made automatically via the platform once Clients pay
● Prompt lesson logging ensures that invoices are issued to Clients quickly and helps avoid delays to tutor payments
● There is no cost to Tutors for receiving payments
If a Client fails to pay an invoice correctly raised on the platform, you may pursue recovery directly with the Client, provided:
● the invoice was generated via the platform
● no off-platform invoicing or payment is involved
Any recovery does not affect the Company’s right to its commission.
No.
Tutors must not:
● agree alternative fees
● accept additional work
● alter payment arrangements
outside the Company’s platform or without written approval.
Private arrangements — including work with siblings, referrals, or additional subjects — must always be routed through the Company.
Breaching this rule is treated as a material breach of the Tutor Terms.
Only with the Company’s prior involvement.
Each child must:
● have their own TutorCruncher job
● be correctly set up before tuition begins
Tutors must not begin lessons with siblings or additional children until the Company has confirmed the correct job setup. This ensures accurate invoicing and avoids delays or disputes.
Tutors must:
Only lessons that are:
are regarded as chargeable. The Company applies commission only where cancellation terms were clearly agreed in advance.
Tutors should liaise directly with Clients regarding:
● lesson scheduling
● holidays
● cancellations or rescheduling
The Company may assist administratively but does not pass on routine scheduling messages.
Tutors are expected to:
● communicate clearly
● keep Clients informed
● ensure lesson changes are properly recorded on the platform
Yes — only if agreed in advance and confirmed in writing with the Client.
Important:
● If marking or additional work is charged at a different rate, a separate job must be set up
● All invoicing must run through the Company’s platform
● No off-platform charging or informal arrangements are permitted
Tutors must ensure that their TutorCruncher profile is:
Incomplete or outdated profiles may result in:
Tutors must:
Referrals must be handled properly:
Confidentiality obligations continue for five years after termination.
Tutoring Clients introduced by Hampstead & Frognal Tutors carries important professional responsibilities.
Serious or deliberate breaches of the Tutor Terms — including private arrangements, off-platform charging, or misuse of Client relationships — may result in action by the Company. This may include removal from current assignments, removal from the tutor panel, recovery of commission and associated administrative costs, and, where appropriate, reporting to relevant professional or industry bodies.
Any action taken will be proportionate to the nature and seriousness of the breach.
If you are ever unsure about:
Contact the Company before proceeding.
We are always happy to advise and help avoid issues later.
Final note
These FAQs provide practical guidance on working with Hampstead & Frognal Tutors’ clients and should be read alongside the Tutor Terms of Business. In the event of any inconsistency, the Tutor Terms prevail.